LOREM IPSUM Inc. specializes in the design, engineering, and servicing of simple to complex integrated A/V systems with extensive experience in installing integrated systems in executive boardrooms, classrooms, conference rooms, command briefing rooms, and auditoriums. Based in Washington D.C. with additional service locations in Virginia and Florida, backed with a high degree of expertise to deliver turnkey AV solutions. LOREM IPSUM specializes in delivering custom high-quality Audiovisual (AV) and Videoconferencing (VTC) Installations with outstanding customer satisfaction on all jobs. We designate our own Lead Engineers to every project we take on, and offer not only Installation Services, but not limited to that we offer: project management, logistics, de-installation, configuration, testing, management, integration, helpdesk, training, knowledge transfer and deployment services inside and outside the USA (CONUS/OCONUS). LOREM IPSUM is in a SBA approved Mentor-Protege program and is eligible to be sponsored for a facility clearance by our Mentor. LOREM IPSUM has active secret and top secret personnel on staff and has deployed cleared personnel in the past for multiple projects.

Our company has provided Information Technology System Maintenance, Managed Support Services, and Equipment to Federal, Local and State customers. With two additional hub-service locations, in Herndon, Virginia and Miami, Florida, our company has experienced yearly growth, currently our annual revenues exceed $8.5M. We have been awarded contracts and successfully deployed turnkey solution missions within and outside of the continental United States. At LOREM IPSUM, Inc. we believe in providing our employees with an applied learning environment to promote continuous growth. This method includes continuous training in problem solving, communication, time management, and teamwork to develop their knowledge, skills, and in turn they are able to better assist any type of customer. Our employees receive the necessary training to develop soft skills that allow them to not only be successful as individuals but a valuable asset to the company’s success. Therefore, the company now enjoys a high degree of experience and expertise in support for the following areas:

■ IT Products (Hardware and Software) acquisition and supply
■ IT Hardware/Software Support Service
■ IT Systems Integration, Configuration and Upgrades
■ Logistics, Consolidation and Delivery CONUS/OCONUS
■ IT System Installation and Set-up
■ IT Training Services
■ Project Management Support Services
■ Administrative and Technical Support Services
■ Software Maintenance and Support
■ Testing and Support
■ Help Desk Support
■ Single point of contact (SPOC) for IT Support
■ Basic Incident Management and Problem Management
■ Limited integration with other IT Service Management Processes
■ Some areas/application supported by specialty groups outside of the help desk
■ Level 1/2 support and passes incident ownership if escalation is needed
■ Problem resolution and escalation procedures
■ Knowledge based experience working with Service Level Agreements (SLAs)
■ Tracking solution for all incoming incidents

We provide a complete spectrum of IT products and support services which serve a range of mission-critical initiatives of The U.S. Federal Government and Federal Prime Contractors with missions within the U.S. and across Central & South America, Africa and the Middle East.

LOREM IPSUM understands that its customers are too busy and prefer to focus on their project deliverables rather than attending to the installation and testing of their IT equipment units. LOREM IPSUM will handle the work for you. We offer a talented network of installation technicians who are focused on meeting customers’ needs and optimizing performance.

Our services include:

■ Unboxing of System Equipment.
■ Onsite Installation of Equipment.
■ Onsite Integration of Equipment to Global System and Network.
■ Testing of Equipment to verify set up.
■ Removal and disposal of boxes and old equipment

Based on customer feedback, the company has gained insight, that customers seek to reduce costs and moreover reduce time in configuring and setting up their IT equipment. With this in mind, LOREM IPSUM is a one stop solution to their IT requirements. We provide turn-key solutions to our customers by delivering mission critical projects by deploying, integration, updating and testing.

■ Software Integration/Installation.
■ System Configuration to meet customer IT enviroment.
■ System Staging and imaging to meet customer IT environment.
■ Driver and Software Upgrade/Update.

In addition to Installation and Support services we offer Training services to meet all levels of knowledge. From training customers dedicated technicians to training end-user with no IT background. LOREM IPSUM understands that its customers require constant training of their staff in specialized software and implementing new hardware. We have worked with our partners to receive authorization and the necessary support to provide customers with training for our Hardware and Software. We have provided our services across the globe , in multiple countries and multiple languages.

■ Worldwide Training Onsite Training / Virtual Training.
■ Training of Retail Hardware and Software.
■ Training of Specialized Hardware and Software.
■ Train-the-Trainer.
■ Direct End-User Training.

Our customers’ can rely on LOREM IPSUM for all their warranty, repair and replacement services. Our technicians are available24/7/365 for remote, on-site support or handling warranty claims to replace damaged or malfunctioning equipment. Our goal is to keep our customers’s systems up and running with little to no downtime. We pride ourselves on providing quick turnarounds for repairs and replacement services. Since 2007 we have been working with our customers in identifying the best products on the market. We have partnered with major IT manufacturers to provide our customers with dedicated teams of knowleadgeable IT professionals in the areas of:

■ Desktops/ Laptops / ThoughBooks / Servers
■ Printers
■ Anti-Virus and Cyber Security Software
■ Specialized Software (Construction – Security – Education – Health)
■ Complimentary Peripheral Equipment (Solar Chargers – Cases -Projectors – IP Phones – Etc…)